Privacy Policy for Mishlan

Effective Date: October 01, 2025

1. Introduction

Welcome to Mishlan ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://mishlanstore.com/, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

By using our Site, you agree to the collection and use of information in accordance with this policy. Our business is based in Peshawar, Pakistan.

2. Information We Collect

We collect personal information in a variety of ways to provide and improve our service to you.

A. Information You Provide to Us

  • Personal Identification Information: Your name, shipping address, billing address, email address, and phone number when you place an order or create an account.
  • Account Information: Your username, password, and order history when you register for an account.
  • Payment Information: We do not store your full credit card or payment details. All payments are processed securely through our third-party payment gateways. We only receive a confirmation of payment.
  • Communications: Any information you provide when you contact us via our contact form, email, or phone for customer support.

B. Information We Collect Automatically

  • Log and Usage Data: Our servers automatically collect information when you access the Site, such as your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
  • Order Information: We collect information about the products you browse, add to your cart, and purchase.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. See Section 5 for more details.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with order confirmations and invoices.
  • To Manage Your Account: To create and manage your account, and provide customer support.
  • To Communicate With You: To respond to your inquiries and send you service-related information, such as updates on your order.
  • For Marketing Purposes: With your consent, we may send you emails or messages about new products, special offers, and other promotions. You can opt-out of these communications at any time.
  • To Improve Our Website: To analyze website usage, understand customer preferences, and improve the user experience and our product offerings.
  • For Security and Fraud Prevention: To monitor and prevent fraudulent transactions and to protect the security of our Site.

4. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties to perform services for us, such as:

  • Shipping Providers: We share your name, address, and phone number with courier services to deliver your orders.
  • Payment Gateways: We share transaction information with our payment processors to securely handle payments.
  • Analytics Providers: We may use third-party services like Google Analytics to help us understand our website traffic and user behavior.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Cookies and Tracking Technologies

We use cookies to help the website function correctly and to enhance your experience. Cookies are small files stored on your device.

  • Essential Cookies: These are necessary for the website to function, such as keeping items in your shopping cart.
  • Analytics Cookies: These help us understand how visitors interact with our website by collecting information anonymously (e.g., Google Analytics).
  • Marketing Cookies: These are used to track visitors across websites to display ads that are relevant and engaging (e.g., Meta/Facebook Pixel).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. Our website uses Secure Sockets Layer (SSL) technology to encrypt data transmission. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

7. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access and Correction: You can review and change your personal information by logging into your account on the Site.
  • Opt-Out of Marketing: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of the email.
  • Data Deletion: You may request the deletion of your account and personal data by contacting us, subject to our need to retain certain information for legal or transactional purposes.

8. Third-Party Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Disclaimer: This Privacy Policy is a general template. It is your responsibility to ensure that you are compliant with all applicable laws and regulations. You should consult with a legal professional to ensure this policy meets your specific needs.